Posted on September 22, 2025 by Trent godard
Case managers are the steady guides who help patients, families, and caregivers navigate healthcare. They advocate for their clients, coordinate services, and connect people with the right resources at the right time.
When individuals reach their highest possible level of wellness and independence, everyone benefits. Patients gain stability, families feel supported, and healthcare systems run more smoothly.
At APA Medical, we know how critical case managers are to this ecosystem. Since 1970, we have worked alongside case managers to simplify access to durable medical equipment (DME), provide clear answers, and deliver dependable service.
What is durable medical equipment?
Durable medical equipment (DME) refers to reusable medical devices prescribed for use in the home to support patient care and recovery. Examples include wheelchairs, hospital beds, walkers, lift chairs, and oxygen equipment.
Healthcare providers and case managers often coordinate durable medical equipment to ensure patients have the supplies they need when transitioning from hospital to home.
How case managers coordinate durable medical equipment
Case managers frequently coordinate durable medical equipment to ensure patients can safely transition from hospital care to home recovery.
We offer in-service sessions designed for your team. These can be one-on-one, small groups, or larger settings. Sessions may be hosted virtually, at your location, or in our Minneapolis showroom.
Why case managers work with DME providers
A durable medical equipment provider helps case managers arrange
delivery, setup, and patient education for essential home medical
equipment.
Resources APA Medical provides for case managers
During an in-service, our experts explain how to:
- Navigate the insurance environment for equipment and supplies
- Distinguish waiver items from insurance-coded items
- Use APA as a resource for both case managers and clients
Everyday resources you can count on
Case managers work best with reliable tools and support. APA Medical offers:
- Printed and digital catalogs for quick reference
- Customer service reps who answer calls in person
- Prescription request support to simplify documentation
- Repair services for scooters, walkers, and wheelchairs
- Product selection that includes lift chairs, ramps, and incontinence supplies
Installation services
We don’t just deliver equipment. We also install it so clients can live safely and comfortably at home. Our team provides professional setup in private residences, apartments, assisted living facilities, and group homes.
Common installations include ramps, modular ramp systems, grab bars, shower seats, toilet safety frames, bath lifts, bed safety accessories, air conditioners, and exterior handrails.
Rentals and repairs
When clients need short-term support or backup equipment, APA provides rental options. Rentals include proper setup, insurance program billing, custom ordering, and repair service for most equipment.
Waiver program expertise
APA supports all major waiver programs, including:
- CADI Waiver
- Elderly Waiver
- DD Waiver
- CAC Waiver
- Alternative Care Grant
- CDCS Programs
- MSHO and MSC+
Our team manages the details so you can focus on client care.
Partnering with case managers
APA Medical is proud to stand alongside case managers as a trusted resource. To learn more or schedule an in-service for your team, call 612-722-9000 or send us a message.